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Using maal99 means you accept these terms in full — they set out your rights, your responsibilities, and how we manage your account. Access to our platform depends on your local law and eligible regions, so read through before you start.
These terms form the full agreement between you and maal99 for any use of the platform, including account registration, wallet activity, and access to game content. They apply from the moment you create an account and remain in effect for as long as your account is active. Where local law in your jurisdiction restricts or prohibits online gaming activity, these terms do not override that law — your eligibility depends on the rules of your region. We may update these terms from time to time; continued use of the platform after a published update means you accept the revised version. If you disagree with any part of these terms, the right step is to stop using the platform and contact our support team to close your account. Payment activity through bKash, Nagad, or Rocket is subject to both these terms and the individual conditions of those payment services. Any dispute about a transaction should be raised through your account history first, then escalated to support if the record does not resolve it. We do not waive any right by failing to enforce it immediately.
bKash wallet transactions are governed by both these terms and bKash's own service conditions.
Nagad transfers into your account are recorded in your transaction history and subject to these terms.
Rocket payments are processed under the same account conduct rules that apply to all wallet methods here.
These terms cover your account on maal99 and the actions you take through it. They do not extend to third-party services you reach from our platform, and they do not create legal rights beyond what your local law already provides.
Login, session management, and account security are fully within scope. You are responsible for keeping your credentials private and for all activity under your account.
Deposits and withdrawals processed through your account wallet — including via bKash, Nagad, or Rocket — are covered. Disputes must be raised through the account transaction record.
Game content, odds displays, and promotional notices on the platform are covered by these terms. We may change or remove content at any time without prior notice.
Payment providers, mobile wallet operators, and any external site you navigate to from maal99 operate under their own terms. We are not responsible for their conduct or policies.
You have clear, practical options for managing your account and raising questions under these terms. Your transaction history is available in the signed-in account area at any time — this is the primary record for any payment made through bKash, Nagad, or Rocket, and it is the first place to check if a transaction looks incorrect. Account details such as your registered contact information can be updated through the account settings page; follow the fields and verification steps shown there. If something in your account does not match what you expect, or if you believe a term has been applied incorrectly, you can raise a formal question through our support channel. We will review the record and respond. Closing your account is also your right — contact support directly and we will process the request. We do not retain your active account against your will.
Open your account transaction history to check any deposit or withdrawal processed through your wallet.
Update your registered contact information through the account settings page using the verification steps shown there.
If a term has been applied in a way you do not understand, contact support with your account reference and the specific transaction or rule in question.
For account closure or a formal dispute, reach our support team directly — the contact path is in the support section below.
If you have a question about how these terms apply to your account, use the contact routes below. Have your account reference ready so we can pull the relevant record quickly.
Open the chat widget from any page while signed in to reach the support team directly about a terms or account question.
Send a written query to our support address for a documented response. Include your account reference and the specific clause or transaction you are asking about.
The help centre covers common terms questions with published answers. Check there first before opening a new support request.
Your account data is held securely and used only for the purposes described in our privacy policy and these terms. We do not share your personal details with third parties except where required to process a payment through bKash, Nagad, or Rocket, or where required by applicable law.
Information is stored and processed in line with our privacy policy. You can request a summary of the data we hold by contacting support with your account reference.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser, though some features require them to work.
You are responsible for your login credentials. If you suspect unauthorised access, contact support immediately so we can secure the account and review recent activity.
To request a correction to your account data or to ask how a specific term applies to your situation, contact support in writing with your account reference and the detail you want reviewed.
These are the questions we hear most often about how our terms work in practice.
Access to maal99 depends on your local law and eligible region. If online gaming is permitted where you are, these terms apply in full from the moment you create an account. If local law restricts it, these terms do not override that restriction.
We publish updates to these terms on this page. Continuing to use the platform after an update is posted means you accept the revised version. If you do not agree, contact support to close your account before the change takes effect.
Open your account transaction history first — the record there is the primary reference for any wallet payment. If the record does not resolve the issue, raise it with support and include your account reference and the transaction date and amount.
Yes. Contact our support team directly and request account closure. We will process it and confirm once done. Any pending transactions will be resolved before the account is closed.
bKash, Nagad, and Rocket each operate under their own service terms. maal99 is responsible for what happens inside your account wallet, but issues originating with the payment provider itself fall under their terms, not ours.
Contact support in writing with your account reference and ask for a data summary. We will respond in line with our privacy policy. For corrections to your registered details, use the account settings page and follow the verification steps shown there.