maal99 Privacy Policy: How We Handle Your Information
maal99 is clear about what data we collect, why we collect it, and how you can review or correct it. This policy covers every account interaction — from your first login through to bKash, Nagad and Rocket transaction records — so you always know where your information goes. Access to our platform depends on your local law and eligible regions.
Account data transparency
bKash, Nagad, Rocket records covered
Your right to review and correct
Contact route always open
POLICY POSTURE EXPLAINED
What We Collect and Why We Hold It
When you open an account with us, we collect the details you enter directly: your contact information, login credentials and the payment method you choose — whether that is bKash, Nagad or Rocket. We also record the transactions processed through those wallets, because your payment history is the primary way we verify account activity and resolve any access questions you raise with support. Beyond transactional data, we log device type, browser session data and the pages you navigate during a visit. We use this to keep your session stable across mobile and desktop, and to identify any unusual access patterns that could indicate an unauthorised login attempt. We do not sell your personal data to third parties for their own marketing purposes. Data we hold is used strictly for account operation, support resolution and the legal obligations that apply to us under the law of the jurisdictions where we operate. How long we retain specific data categories depends on those legal obligations; where retention is no longer required, we delete or anonymise the record. If you have questions about a specific data point — such as a bKash or Nagad transaction log — you can raise it through our published support route.
bKash transaction logs
Nagad payment records
Rocket wallet history
Device session data
Account access records
SCOPE AND BOUNDARIES
Where This Policy Applies and What It Covers
This privacy policy applies to all interactions you have directly with maal99 — through our website, mobile browser session or any account management page we operate. It does not extend to third-party services you may reach through links on our site; those services run under their own separate policies. Understanding the boundary of what we do and do not cover helps you know exactly who holds which piece of your data.
Account Access
All data you submit when logging in, recovering your account or updating your profile details falls inside this policy. This includes your registered contact details and any verification steps completed through your account page.
Payment Transactions
Transaction records processed through bKash, Nagad and Rocket while your account is active are covered. We hold these records for account verification and support resolution; the wallet providers themselves operate under their own separate terms.
Site Content and Sessions
Pages you browse, games you open and session identifiers generated during your visit are logged under this policy. We use that data to maintain session continuity across devices and to identify access anomalies, not for external advertising.
Third-Party Services
Links to external payment platforms, game studio environments or any service hosted outside our domain are not covered here. Once you leave our site, the third party's own privacy terms apply, and we have no control over how they handle your data.
ACTIONS YOU CAN TAKE
Review, Correct and Request Under This Policy
You have practical choices about the data we hold. The most direct route is your account settings page, where you can review the contact details currently on record and update anything that has changed — a new phone number linked to your bKash wallet, for example, or a corrected email address. If you believe a transaction record shown in your account history is incorrect, raise it through our support channel with the reference details from your mobile wallet receipt; we will check it against the logs on our side. You can also ask us what categories of data we hold against your account. We will respond through the same channel you used to contact us. Where local law gives you the right to request deletion of personal data, you can make that request in writing via our support route; we will confirm what can be removed and what must be retained under our legal obligations. Availability of specific rights depends on your local law and the eligible region your account falls under.
Review Your Records
Open your account settings to see the contact details and payment methods currently attached to your profile. If anything looks wrong, use the edit fields shown there to correct it directly.
Correct Account Details
For details you cannot edit yourself — such as a transaction amount discrepancy — contact support with your bKash, Nagad or Rocket reference number so we can check it against our records accurately.
Raise a Data Question
If you want to know what specific data categories we hold, send the question through our published support route. We will confirm which categories apply to your account and why we hold them.
Request Data Removal
Where your local law permits, you can request that we delete personal data we no longer need. We will tell you what can be removed and what must stay for legal or account-continuity reasons.
CONTACT OUR POLICY TEAM
How to Reach Us About This Policy
If you have a question about how your data is handled — or want to exercise any of the rights described in this policy — use the contact routes published on our site. We do not invent operating hours or response commitments here; check the contact page for whatever routes are currently active.
Live Chat
The live chat widget on the site connects you directly to our support team. Use it to ask about your account data, a specific transaction record or any correction you need made.
Email Support
Send a written request to the support email address published on our contact page. Include your account reference and a clear description of the data question or correction you need handled.
Account Help Page
The account help section of the site walks through the most common data and access questions. It is the fastest way to find the answer to a policy question without waiting for a reply.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Account Security
We apply access controls to limit who inside our operation can view your personal data, and we use encrypted connections for all account and payment pages. Cookies on our site are used for session management and basic analytics; they are not shared with advertising networks. Your account password is stored in a hashed form — we do not hold it in plain text, and our support team cannot retrieve it. If you need to reset access, follow the account recovery path shown on the login page.
Encrypted Connections
All pages where you enter account details or payment information use encrypted connections. This applies to bKash, Nagad and Rocket transaction flows as well as standard login and account settings pages.
Cookie Use
We use cookies to keep your session active between pages and to understand which parts of the site are used most. We do not use cookies to build advertising profiles or share browsing data with third parties.
Data Retention
We keep account and transaction records for as long as our legal obligations require. When that period ends, records are deleted or anonymised. You can ask about the retention period that applies to your specific account data.
Policy Updates
When we update this policy, the revised version is published on this page with a note at the top indicating it has changed. Continuing to use your account after a policy update means you have read the current version.
POLICY QUESTIONS ANSWERED
Common Questions About Your Privacy on maal99
The questions below cover what our members ask most often about data, account records and their rights under this privacy policy. If your question is not here, reach out through the support routes listed on this page.
What personal data does maal99 collect when I open an account?
We collect the contact details you enter during registration, your login credentials and the payment method you link — such as your bKash or Nagad number. We also log session data and the device type used to access your account, for security and continuity purposes.
Are my bKash, Nagad and Rocket transaction records stored?
Yes. Transactions processed through bKash, Nagad and Rocket are recorded against your account as proof of activity. We use these records to resolve account access questions and support requests. The wallet providers themselves hold separate records under their own terms.
Can I see what data maal99 holds about my account?
Your account settings page shows the contact details and payment methods currently on record. For a broader view of data categories we hold, contact support through the live chat or email route published on the site and we will confirm what applies to your account.
How do I correct wrong information in my account?
For contact details like your phone number or email address, use the edit fields in your account settings. For transaction discrepancies, contact support with the reference number from your mobile wallet receipt so we can check it against our records.
Does maal99 share my data with third parties?
We do not sell your data to third parties for marketing. Data may be shared only where our legal obligations require it, or with payment processors like bKash and Nagad to the extent needed to complete a transaction you initiated.
Can I request that my personal data be deleted?
Where your local law gives you that right, yes. Send a written request through our published support email. We will confirm which data can be removed and which must be retained — for example, transaction records we are legally required to keep. Eligibility depends on local law and your account region.
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