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maal99 operates under terms that define how your account, transactions and personal data are handled. Access to this platform and any services described here depends on your local law and the eligible regions applicable to you.
This policy sets out the relationship between maal99 and you as an account holder. It covers how we collect, store and use information tied to your account activity — including transaction records from bKash, Nagad and Rocket, your login history and any content interactions on the platform. We do not sell your personal data to third parties, and we do not share it beyond what is necessary to process your account requests or comply with applicable obligations. Your data is held only for as long as your account remains active or as required by the rules that govern our operation. When you use bKash, Nagad or Rocket to move funds, the corresponding record is retained in your account history and is accessible to you through the transaction log in your account area. We apply reasonable technical measures to protect stored information, though no digital system carries an absolute guarantee. If you believe any record held about you is inaccurate, you have the right to raise a correction request through our published support route. Availability of this platform and the services described in this policy depends on your local law and the eligible regions we serve at the time you access the site. We may update this policy when our obligations or practices change; the current version is always the one shown on this page.
Transaction entries from bKash are retained in your account log and visible to you at any time.
Nagad transfers appear in your account history as a dated, itemised line — useful when you need to verify a payment.
Rocket payment records are stored against your account and can be referenced when raising a support query.
We hold your data while your account is active or as required by applicable rules; you can ask us to review it at any time.
Not every part of your experience falls under the same policy rules. Some areas are governed directly by maal99; others involve third-party services that carry their own terms. Understanding where each boundary sits helps you know who to contact when a question arises. Use the breakdown below as a quick reference before raising a query.
Login behaviour, session continuity and account-level settings are governed by this policy. If you cannot access your account, contact our support route with the details shown in your account area.
Payments processed through bKash, Nagad or Rocket are reflected in your account log. The payment rail itself is operated by the respective provider and is subject to their own service terms.
Game content supplied by studios available in the lobby — including titles, rules and payout logic — is the responsibility of the respective content provider, not exclusively of maal99.
Links or integrations that take you outside the maal99 domain are not covered by this policy. Review the terms of any external service independently before using it.
You have practical options under this policy that go beyond simply reading it. Start with your account area — the transaction log shows every bKash, Nagad or Rocket entry recorded against your profile, date-stamped and itemised. If a record looks wrong, you do not need to wait for a scheduled review cycle; raise a correction request through the support route at any point. We will confirm receipt and tell you the outcome. If you want to know exactly what data we hold about you, send a data-access request through the same channel. We aim to respond to data-access and correction requests as promptly as our review process allows — the specific timeframe depends on the nature of the request and is confirmed when we acknowledge it. Account closure is also an option: if you choose to close your account, we will explain what data is retained after closure and why, so you can make an informed decision. Eligibility for all these actions depends on your local law and the eligible regions we serve.
Open the transaction log in your account to see every bKash, Nagad and Rocket entry. No support request is needed just to view your own history.
If a name, contact detail or transaction entry is wrong, raise a correction request through the published support route and we will review it.
Send a data-access request via our support channel to find out what information we hold against your account and how it is used.
Contact support if you want to close your account. We will confirm what happens to your data after closure before the request is processed.
When a policy question cannot be resolved by reading this page, our support routes are the right next step. Use the channel that works best for your device — all routes lead to the same team.
Start a chat session from the support icon inside your account. Describe your policy question clearly and our team will respond through the same window.
Send your query to the email address listed in the Contact section of your account area. Include your registered account reference so we can locate your records quickly.
The help centre inside your account lists common policy questions with step-by-step paths. Check there first — many data and access queries are answered without needing a live agent.
Handling your information carefully is not optional for us — it is a condition of operating the platform. Here is how we approach the key areas that affect you directly as an account holder using bKash, Nagad or Rocket.
We use cookies to keep your session active and to remember your account preferences. You can review or adjust cookie settings through your browser. We do not use tracking cookies to build advertising profiles on third-party networks.
Your account is protected by password controls and session management that log you out after a period of inactivity. If you notice unexpected account activity, contact support immediately using the live chat or email route.
We keep your account data while it is active and for as long as applicable rules require after closure. Once the retention period ends, data is deleted or anonymised. You can ask us exactly what is held at any time.
When this policy changes in a way that affects your rights, we will notify you through a visible notice in your account area before the change takes effect. Continued use after that date means you accept the updated terms.
These are the questions we hear most often about how this policy works in practice. If yours is not here, reach out through the support routes listed above.
This policy applies to account holders in eligible regions where the platform is available under local law. If you are unsure whether your region is covered, check the eligibility notice in the account registration area before proceeding.
Yes. Your account transaction log lists every bKash, Nagad and Rocket entry in date order. Open the account area on any device to access it. No separate request is needed — the log is part of your standard account view.
First check the transaction log in your account area — entries sometimes take a short time to appear. If it is still missing after that, raise a support query via live chat or email and include the payment reference from your bKash or Nagad app.
Send a data-access request through the email support route listed in your account's Contact section. Include your registered account reference. We will confirm receipt and tell you what we hold and how it is used.
Yes. Submit a correction or deletion request via our support channel. We will review it against what the applicable rules require us to retain. Where deletion is possible, we will confirm when it has been carried out and what, if anything, must be kept.
We post a notice in your account area before any material change takes effect. Check that area periodically. Continuing to use the platform after the notice date means you accept the updated policy as shown on this page at that time.