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Your maal99 account connects directly to bKash, Nagad and Rocket so every deposit and withdrawal moves through the wallet already on your phone. Open the banking section from your account menu to see your balance, pending transactions and the payment options available in your region.
Adding funds starts from the cashier tab inside your account. Choose bKash, Nagad or Rocket — whichever wallet you keep money in — then enter the amount you want to move. The screen will show the exact details to complete the transfer on your wallet app. Once your wallet confirms the transaction, the amount appears in your account balance. We do not invent processing windows here: the cashier section shows the current status as soon as your wallet posts the confirmation.
Log in and tap the deposit option in your account menu to reach the cashier screen.
Select bKash, Nagad or Rocket from the payment list shown on the deposit screen.
Type the amount you want to deposit. Follow the minimum and maximum shown on that screen.
Complete the transfer in your wallet app. Your account balance updates once the wallet posts its confirmation.
When you want to move your balance back to a mobile wallet, open the withdrawal section in your account. The screen lists the payout methods available to your account — typically bKash, Nagad or Rocket depending on your account verification status. Enter the amount you want to withdraw and confirm the wallet number you want to receive it. Before a withdrawal processes, your account may prompt you to complete identity or wallet ownership steps; follow only the instructions shown in your account at that moment. We do not publish a processing time because it depends on the wallet network and your account verification level.
Go to the cashier and select the withdrawal tab to see available payout options for your account.
Pick bKash, Nagad or Rocket. Only wallets linked to your verified account are shown.
Enter the withdrawal amount, confirm your wallet number, then submit. Note the reference number on the confirmation screen.
Complete any identity or wallet ownership check your account screen requests before the withdrawal can proceed.
Account verification on maal99 follows the steps your account area actually shows you — we do not publish a fixed document list here because the fields depend on your account status and activity level. When a verification step is needed, a notice appears in your account dashboard or at the cashier screen. Tap through to see exactly what information is required for your account at that point.
Any verification requirement appears as a notice inside your account dashboard or at the cashier. Follow the link shown there.
Fill in only the fields your account screen requests. Required fields vary by account status — do not assume a fixed set.
You may be asked to confirm that the bKash, Nagad or Rocket number on your account belongs to you.
If a verification step does not progress, use the support option in your account area and quote your account reference number.
The payment options below are the local mobile wallets connected to the maal99 cashier for Bangladesh accounts. Availability of each method depends on your account verification level and your region. Open the cashier to see which options are active for your account right now. We do not add wallet brands from other markets, and we do not list payment methods that are not verified on this platform. If a wallet you use regularly is not appearing in your cashier, reach out through the support route in your account — availability can depend on local law and eligible regions.
Deposit and withdraw using your bKash wallet. The cashier shows the transfer details; complete the payment inside the bKash app.
Nagad transfers work through the same cashier flow. Select Nagad, enter the amount, and confirm from your Nagad app.
Rocket is available for deposits and withdrawals where your account verification supports it. Follow the cashier instructions shown.
Your maal99 account history and your wallet transaction record should align on every completed payment. When checking a deposit or withdrawal, open both — your account transaction history and your bKash, Nagad or Rocket statement — and compare the reference number, amount and timestamp. Discrepancies are rare, but when they do appear the reference number is the detail that moves a support query forward fastest. Save screenshots of completed wallet transactions until the corresponding account record shows a settled status.
Every wallet transfer generates a reference number. Match this to the transaction ID in your account history to confirm the two records align.
Your account history shows pending, processing or complete for each transaction. Check the label before contacting support — pending means the wallet confirmation is still being received.
Open the transaction history tab in your account to see a dated list of deposits and withdrawals with amounts and status for each entry.
Save a wallet screenshot showing the completed transfer, the amount, and the recipient details until your account record shows a settled status.
Every banking action on maal99 happens inside your logged-in account session over an encrypted connection. We route transactions only through the wallets shown in your cashier — bKash, Nagad and Rocket — so there is no ambiguity about where your money moves. Before submitting any deposit or withdrawal, confirm you are on the maal99 domain; do not complete a cashier action on a page with a different domain. Your account is tied to the wallet number you registered, so any payout goes back to a wallet that belongs to you.
Always confirm the address bar shows maal99 before entering account credentials or completing a cashier action. A different domain is not maal99.
Payouts go only to a wallet registered to your account. The account verification step exists precisely to confirm that wallet belongs to you before a withdrawal processes.
Verification steps shown inside your account protect your balance. Complete them as prompted; they are not optional for withdrawal access.
For any transaction concern — delayed credit, unrecognised charge or account access issue — use the support contact inside your logged-in account and keep your reference number ready.
These questions cover the situations we hear about most often from account holders using bKash, Nagad and Rocket on maal99. If your question is not answered here, the support option inside your account area is the fastest route to a specific answer for your account.
Your cashier screen shows the wallets active for your account — currently bKash, Nagad and Rocket for supported Bangladesh accounts. Open the cashier tab after logging in to confirm which options are available to you right now, as this can depend on your account verification level and eligible region.
Check your bKash, Nagad or Rocket app first to confirm the transfer shows as completed on the wallet side. If it does, note the wallet reference number and open the support contact in your account. A pending status on the account side usually means the wallet confirmation is still being processed.
The minimum and maximum withdrawal amounts are shown on the withdrawal screen in your account cashier. We do not publish a fixed figure here because limits can vary depending on your account verification status. Follow the limits displayed on your screen at the time you submit the withdrawal.
Verification requirements appear as prompts inside your account dashboard or cashier — we do not maintain a universal document list because the fields shown depend on your account activity and status. Follow only the steps and fields your account screen presents, and use the in-account support contact if a step is unclear.
Payouts typically go to the verified wallet registered on your account. If you want to update your registered wallet number, check the account settings section first, then follow the verification steps shown. Do not attempt to withdraw to an unregistered number without completing that process.
First check the status label in your account transaction history — a processing status means the request is still moving through the wallet network. If the status has not changed after what seems a reasonable time, contact support through your account and quote the withdrawal reference number from your confirmation screen.